Click here to book a return. Our AU & NZ customers will receive a return label at the final stage of the return booking. All other customers will receive a return shipping address once booked. Steps to return once booked:. 1. Ensure the items being r
All customers must book their return here prior to shipping the parcel back to us. Be sure to include a copy of the order number in the parcel and hold onto the tracking number until the return is processed. Australia & New ZealandCustomers are issue
INSTANT AND STANDARD EXCHANGES:. Exchanges are processed based on return tracking events so we recommend sending each order back separately with its respective return label. INSTANT REFUNDS:. We recommend sending each instant refund return back separ
If the parcel hasn't been shipped, customers can include a written copy of the order number in the parcel instead. If the parcel has been shipped, not to worry, the return label provided to AU & NZ based customers is linked to the order so we'll know
We will accept items for return without the product bag; however, all tags must remain attached, and all shoes must be returned in the original box and packaging. Customers can reuse their Princess Polly satchel to return their items. Be sure to cove