ORDER ASSISTANCE

I HAVE AN ISSUE WITH MY ORDER, WHAT SHOULD I DO?

We are here to help! Please reach out to our team here for assistance.

CAN I CHANGE THE ADDRESS FOR MY ORDER?

EXPRESS NEXT BUSINESS DAY - AUS ONLYCustomers can request a redirection via the AusPost app. SAME DAY - QLD, NSW & VIC ONLYPlease contact us here with the order number and correct address for our team to assist.INTERNATIONAL EXPRESS Customers can u

WHY DIDN'T I RECEIVE AN ORDER OR SHIPPING CONFIRMATION?

The email may be marked as spam and if so please update Princess Polly as "safe" for next time. Customers can sign in or create an account here to view their order history, tracking details and more. Unsubscribing from Princess Polly emails, may caus

CAN I EDIT OR CANCEL MY ORDER?

To ensure we're able to provide our speedy, same-day dispatch offer, we're unable to make any changes to an order once confirmed. Customers can initiate a return upon the arrival of their order in line with our flexible Return Policy. We offer refund

WHERE DO I GET A TAX INVOICE FOR MY ORDER?

Customers can create a tax invoice here.

WHERE CAN I FIND MY ORDER NUMBER?

Customers can sign in or create an account here to view their order history, tracking details and more. An order and shipping confirmation email should have also been received, which includes the order number starting with #AU. The email may be marke

HOW DO I CONTACT PRINCESS POLLY?

Customers can contact us via email, text, phone or chat. Our business hours and contact details can be found here.