EXCHANGES
WHAT EXCHANGE OPTIONS ARE AVAILABLE?
Our Return Policy offers 3 free size and product exchanges for Australia-based customers. Standard exchange:. Instant exchange:. If the items booked for return are not received within 14 days, the full amount will be charged to the nominated debit/cr
HOW MANY FREE EXCHANGES CAN I RECEIVE?
If you're located in Australia, you can book up to 3 free exchanges per order. You're welcome to book your return here!
WILL MY EXCHANGE BE SHIPPED WITH EXPRESS?
Yes! All exchange orders are dispatched with complimentary Express Delivery. Instant exchanges are processed immediately once the return booking has been confirmed. Standard exchanges are processed once the return tracking indicates the parcel is in
WHAT IS A BONUS CREDIT?
When opting for a product exchange, you can shop right away with bonus credit valued at the pre-discounted amount of your original purchase if a promo code was used, plus an additional $5 bonus credit on us!. Bonus credit is non-refundable and must b
CAN I USE A DISCOUNT CODE ON MY EXCHANGE?
Promo codes cannot be redeemed on an exchange. Instead, when opting for a product exchange, you can shop right away with bonus credit valued at the pre-discounted amount of your original purchase if a promo code was used, plus an additional $5 bonus
WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?
Due to the popularity of our range, exchange requests are not confirmed until the return is processed. If an item is out of stock at the time of processing, a full refund will be issued instead. Rest assured, you can opt for an instant exchange when
WHY DOES MY EXCHANGE ITEM SHOW ITS OUT OF STOCK BUT ITS AVAILABLE ON THE WEBSITE?
If there is limited stock, a size exchange within the return booking portal won't be available. Rest assured, you can select 'exchange for something new' to be directed to our website to secure one of the last sizes with your exchange credit. At the
WHERE HAS MY EXCHANGE CREDIT GONE?
The available credit shown when booking a product exchange is not refundable and must be used within the exchange booking. If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange b
WHEN WILL THE $1 HOLD FOR MY INSTANT EXCHANGE BE RELEASED?
A $1 pre-authorisation is held on your nominated debit/credit card when booking an instant exchange. The $1 hold will be released within 7 business days. Rest assured, a charge will only apply if the instant exchange is not shipped back to Princess P
WHY WAS I CHARGED FOR MY INSTANT EXCHANGE?
Once an instant exchange is booked, you will have 14 days to ship the return parcel with the provided return label before a charge applies. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our team will issue