Our Return Policy offers free size and product exchanges for Australia-based customers. STANDARD EXCHANGE. INSTANT EXCHANGE. If the items booked for return are not received within 14 days, the full amount will be charged to the nominated debit/credit
When opting for a product exchange customers are able to shop right away with bonus credit valued at the pre-discounted amount of their original purchase if a promo code was used, plus an additional $5 bonus credit on us!. Bonus credit is non-refunda
Exchanges are excluded from all promo codes. When opting for a product exchange customers can shop right away with bonus credit valued at the pre-discounted amount of their original purchase if a promo code was used, plus an additional $5 bonus credi
AU based customers can book up to 3 exchanges per order. Head to our Return Policy for to book your return!
If there is limited stock, a size exchange within the return booking won't be available. Customers can select 'exchange for something new' to be directed to our website to secure one of the last sizes with their return credit. At the final stage of t
The credit shown when booking a product exchange must be used right away. If the exchange has not been booked and confirmed, the credit will disappear and can be reinstated by starting a new exchange booking here. Customers wishing to keep their cred
A $1 pre-authorisation is held on your nominated debit/credit card when booking an instant exchange. The $1 hold will be released within 7 business days. Rest assured, a charge will only apply if the instant exchange is not shipped back to Princess P
Once an instant exchange is booked, customers have 14 days to ship the return parcel with the provided return label before a charge is applied. If the return parcel has been dropped into a post box but hasn't received a tracking scan, our team will i
All exchange orders are dispatched with complimentary Express shipping. All shipping information can be found here. Please note, dispatch and delivery estimates will begin once the exchange is processed.